Version: 2.0

Update time: 2024-06-28

Quick preview

In order to help you quickly understand how we protect and handle your personal information, we have prepared a quick read summary of this policy. For more details, please refer to the full version of the Privacy Policy below.

Introduction

Zhuhai Ruran Intelligent Technology Co., Ltd. and its affiliates (hereinafter collectively referred to as "we" or "our") fully protect and respect your personal information rights. In order to explain how we collect, use, store and protect your personal information and what rights you have through this product/service, we hereby formulate this policy to fully elaborate. The relevant points are as follows:

1. The basic business function of this product/service is to add and control smart devices.

2. In order to ensure that you can fully use this product/service, we will inform and remind you to check this policy and related agreements in a prominent form such as a pop-up window before your first use, and simultaneously explain the necessary permissions for our basic business functions and the purpose of applying for permission, as well as the optional permissions based on extended business functions and the purpose of applying for permission. You can choose whether to use only the basic business functions or the complete functions of this product/service (except for those that only provide basic business functions). If you choose to refuse to grant or provide the necessary permissions or necessary personal information corresponding to the relevant business functions, we will regret that we cannot provide you with the corresponding functional services.

3. Please be aware that when you use this product/service for the first time, your agreement to this policy and the corresponding permissions does not mean that we have actually obtained your necessary permissions, let alone that we have begun to collect and process your personal information. We may still apply for the necessary permissions from you and process your personal information in specific scenarios.

4. In addition to this policy, when you use this product/service, you may read the individual processing rules that we have separately published in this product/service, which are all important parts of this policy. If these single processing rules are inconsistent with this policy, the single processing rules shall prevail. If the single processing rules are not agreed upon, this policy shall prevail.

5. Before using this product/service, please carefully read and thoroughly understand this agreement. For important and sensitive personal information processing behaviors involved in this policy, as well as terms or expressions that may have a significant impact on your rights, we will use bold or other prominent forms to indicate them. Please pay attention to reading.

6. If you have any questions about this policy, you can contact us through the contact information provided in this policy "IX. Contact Us", and we will be happy to answer them for you. We will also revise this policy from time to time based on laws and regulations and business development changes, and inform you in accordance with the law.

How we collect and use your personal information

We will follow the requirements of national laws and regulations, abide by the principles of justice, legality, necessity and integrity to protect your personal information, and only for the following business functions and necessary purposes described in this policy, and with your consent or in compliance with laws and regulations. Under other legal basis conditions, we process your personal information restricted for this purpose. You are not required to provide us with relevant permissions or personal information, but in some cases, if you choose not to provide or grant it, it may affect our ability to provide you with corresponding business functions.

1. When you enter lipro smart home, we will collect and use your mobile phone model, mobile phone brand, and Flyme account login status. This information is collected automatically by the system. The purpose of collecting this information is to verify whether you can automatically log in to Flyme account. In this scenario, we may apply to you for authorization to open the permission to read the application account.

2. When you register or log in to our application to use this product/service, we will collect and use your relevant information according to the following different situations:

(1) When you register a Lipro account and log in to our application through the Lipro account, we will collect and use your phone number, account password, system version, generated ID, mobile device identification (Android version: IMEI, iOS version: IDFV), location information, network information, and sliding track information for authentication and matching during Lipro account registration and login.

(2) When you log in to our application using Flyme account avatars and nicknames, we collect and use your Open ID, nickname, and avatar. This information is collected indirectly from a third party through your authorization, and the purpose of collecting this information is to achieve login through Flyme account. In this scenario, we may apply for authorized system account permissions from you to enable access to Flyme system account permissions. Please note that registering and logging into a Flyme account is provided by Zhuhai Xingji Meizu Information Technology Co., Ltd. Please carefully read the Flyme Account Privacy Policy when registering and logging into a Flyme account.

(3) If you bind your phone number through [My Account Area - Account Center - Bind Phone Number], we will collect and use your phone number for phone number binding.

3. When you add and manage devices, we will collect and use your User Identification, device ID, device type, device name, device serial number, device Bluetooth address, IP Address , WIFI name, gateway identifier, mobile phone Device ID (Android version: IMEI , iOS version: IDFV ), device Bluetooth mac, mobile phone device model, location information , which is collected automatically through the system, the purpose of collecting this information is to achieve smart home device addition and management functions. In this scenario, we may request authorization from you to turn on location permissions.

4. When you use the remote control function, we will collect and use your GUID , remote control ID, and location city . This information is collected automatically by the system. The purpose of collecting this information is to control the infrared device to achieve the remote control function. In this scenario, we may apply to you for authorization to enable location permissions.

5. When you add and manage rooms, we will collect and use your room information (room name, room ID). This information is collected by you actively submitting it. The purpose of collecting this information is to achieve the functions of adding and managing rooms for you.

6. When you view and choose to agree/reject this policy in the interactive interface, we will collect and use your device information (variable AndroidID) and log information (timestamp and corresponding system, application and protocol version information). The information is collected through the automatic collection method of the system. The purpose of collecting this information is to comply with the provisions of laws and regulations, and to confirm the version of this policy that you can effectively apply to protect your legitimate rights and interests.

7. In order to provide you with Client Server or respond to your related requests, we may require you to provide or verify necessary personal information with you to ensure secure processing. In order to facilitate contacting you, assist you in solving problems, or record the solutions and results of related problems, we may collect the following relevant information: contact information (the phone number/email address you use when contacting us or other contact information you voluntarily provide to us), your communication information (including text/pictures/audio & video/call records between you and us or relevant personnel), and other necessary information (including account info, order information, other information you provide to prove relevant facts).

8. To provide you with application upgrade detection services, we will collect and use your device identifier (Guid, OAID), mobile platform type (Android, iOS), which is collected automatically by the system. The purpose of collecting this information is to provide you with application upgrade detection services.

9. In addition, in accordance with relevant laws, regulations and national standards, we may process your relevant personal information without your consent in the following situations:

(1) necessary for the data controller to perform statutory obligations or duties;

(2) Directly related to national security and national defense security;

(3) Necessary for the conclusion and performance of the contract to which you are a party;

(4) Handle personal information that you have publicly disclosed or other legally disclosed within a reasonable range in accordance with the law;

(5) Directly related to public safety, public health, major public interests, or necessary in emergency situations to protect the life, health, and property safety of natural persons;

(6) Collecting personal information from legally disclosed information, such as legitimate news reports, government information disclosure, and other channels;

(7) The personal information controller is a news unit that is necessary for conducting legitimate news reporting;

(8) The personal information controller is an academic research institution that conducts statistical or academic research necessary for the public interest, and when providing academic research or descriptive results to the public, the personal information contained in the results is identified;

(9) Other circumstances stipulated by laws and administrative regulations. (2) Directly related to national security and national defense security;

10. Please understand that the business functions we provide to you are constantly updated and developed. If a business function does not inform the processing rules for collecting and using your information in the above description, we will inform you of the information collection separately. Scenarios, purposes, types and methods to obtain your consent or obtain other legal basis for processing personal information.

11. In order to ensure that you can use the relevant business functions of this product normally or more conveniently, we will invoke the necessary end point device sensitive permissions based on the end point device system permission calling rules. After your authorization, we will enable the relevant necessary permissions.

12. Please be aware that in order to better protect the rights of users of different system versions, we will provide additional "empty data" (or similar expressions) permissions for users of specific system versions. After the user selects this permission, we will only enable the corresponding permission, but will not collect any personal information (i.e. empty data), thereby expanding the scope of optional permissions for the relevant system version.

How we entrust the handling, sharing, transfer and disclosure of personal information

(1) Entrusted processing and sharing

1. In the case of implementing necessary personal information security impact assessments, we may entrust third parties such as authorized partners to process your personal information in order to authorize partners to provide you with certain services or perform functions on our behalf. We will sign a entrusted processing agreement with the entrusted party or jointly abide by the relevant personal information processing rules, and clarify the specific purpose, period, processing method, type of personal information, protection measures and other rights and obligations of the entrusted processing. The trustee is obliged to handle the relevant personal information within the scope of authorization, and take relevant confidentiality and security measures to ensure the security of personal information.

2. Sharing means that we provide personal information to other data controllers, and both parties independently decide the purpose and method of processing in the personal information processing activities. Normally, we will not share your personal information externally, except in the following cases:

(1) Sharing in the case of obtaining separate consent, after obtaining your separate consent, we will share your personal information within the scope of authorization with third parties or our affiliates;

(2) Sharing necessary to fulfill legal obligations or legal responsibilities: We may share your personal information with the outside world in accordance with laws and regulations, litigation and dispute resolution, or as required by relevant administrative and judicial authorities according to law;

(3) Sharing with business partners: However, we will only share your personal information for lawful, legitimate, necessary, specific and explicit purposes, and will only share personal information necessary to provide services. Our partners include:

① Third-party platforms and third-party developers: When you use this product/service on the Tmall Genie platform, we must share the device ID, device connection status, and device switch status of the home device with the third party to realize your discovery on the platform., control the needs of smart devices.

② Suppliers of goods or technical services: We may share your personal information with third parties that support our functions, including third parties that provide us with infrastructure technical services and data processing services. The purpose of sharing this information is to realize the functions of products and services, such as we must share your mobile device ID with infrared remote control function service providers to count user licenses, etc.

(4) In order to facilitate you to have a clear understanding of the third parties we entrust and share, we have specially made the "Third Party Information Sharing List" . Please note that the aforementioned third parties may have independent privacy policies or personal protection policies applicable to you, and may collect and use your personal information independently of our application. This type of situation does not apply to this policy and does not incur our responsibility. If you need to learn more information, please read these privacy policies published by third parties or contact them directly. If you find that third-party behavior may harm your legitimate rights and interests, we suggest that you terminate the relevant operations to protect your legitimate rights and interests.

(2) Transfer

When it comes to mergers, divisions, dissolution, acquisitions, or being declared bankrupt, if it involves the transfer of personal information, we will inform you in advance of the recipient's name and contact information, and require the recipient to continue processing your personal information in accordance with this statement. If the recipient changes the original processing purpose and method, they should obtain your consent again.

(3) Public disclosure

We will only publicly disclose your personal information in the following circumstances: 1 After obtaining your consent; 2. Public disclosure based on legal or reasonable grounds: We may publicly disclose your information in cases where required by law, legal proceedings, litigation, or public and government authorities.

How we store your personal information

1. Storage location. We store your personal information collected and generated during the operation in the mainland of the People's Republic of China (hereinafter referred to as "domestic") in domestic servers in accordance with the provisions of laws and regulations. If your personal information is transferred from China to overseas, we will strictly implement it in accordance with the provisions of the law.

2. Storage period. Unless required by law or otherwise authorized by you to agree to a longer storage period, we will only store your personal information for the shortest period of time necessary for the purpose of providing you with this product/service. We provide you with the relevant withdrawal of consent (cancellation) and deletion functions in accordance with the law. When you apply for withdrawal of consent (cancellation) or deletion, we will delete it in accordance with the law, and the minimum necessary storage period will be at your discretion.

3. After the collection and use of personal information exceeds the necessary storage period, we will delete or anonymization your personal information as soon as possible in accordance with laws and regulations, except as otherwise provided by laws and regulations.

How to use cookies and other similar technologies

Cookies and similar device information identification technologies are commonly used technologies on the Internet. When you use our services, we may use related technologies to send one or more cookies or anonymous identifiers (hereinafter referred to as "cookies") to your device to collect and identify information when you use this platform.

The use of cookies is mainly to ensure the safe and efficient operation of product functions and services, so that we can confirm the security status of your account and transactions, and troubleshoot abnormal situations related to crashes and delays; to help you save the need to repeatedly fill in forms and enter search content Steps and processes for an easier use experience; at the same time, we may also use the above technologies to recommend, display and push content you are interested in, and optimize your selection and interaction with content. We promise not to use cookies for any other purpose than those described in this Privacy Policy.

You can manage or delete cookies according to your preferences. Most browsers provide users with the function of clearing browser cache data. You can clear cookie data in your browser settings. In addition, you can also clear all cookies saved in the software. However, after clearing, you may not be able to use the functions or services provided by us that rely on cookies.

How we protect your personal information

We value the security of personal information, and we take industry standard practices to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. To this end, we have taken the following measures in particular:

1. We take all reasonably practicable measures to ensure that the collection of personal information is minimized and that no personal information unrelated to the purpose is collected. We will only retain your personal information for the period necessary to achieve the purposes described in this statement, unless an extension of the retention period is required or permitted by law.

2. In order to ensure the security of your information, we strive to take reasonable physical, electronic and management technical control measures in line with industry standards to protect your information, so that your information will not be leaked, damaged or lost. These technical control measures include but are not limited to local storage and processing and Data center access control.

3. We will deploy an access control mechanism to ensure that only authorized personnel can access personal information; and in accordance with business needs and personnel levels, control the number of authorized personnel and manage the authority of authorized personnel at different levels; access to personal information will be logged and regularly audited by administrators.

4. We will strictly select authorized partners and implement the requirements for personal information protection into the business contracts or audits and assessments of both parties.

5. We also organize security and privacy training courses, tests and promotional activities to enhance employees' awareness of the importance of protecting personal information.

6. We will do our best to protect your personal information. Despite this, no measure can be perfect, and no product and service, website, data transmission, computer system, or network connection is absolutely safe. In order to deal with possible risks such as leakage, damage, and loss of personal information, we have formulated a number of systems and control measures. In accordance with the requirements of the security incident disposal specification, we will initiate security plans for different security incidents, stop losses, analyze, locate, formulate remedial measures, and cooperate with relevant departments to backtrack and crack down.

7. In the unfortunate event of a personal information security incident, we will inform you in accordance with the requirements of the law: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and suggestions that you can prevent and reduce risks on your own. Your remedial measures, etc. We will inform you of the relevant situation of the incident by email, text message, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of the local regulatory authorities.

Your personal information subject rights

We respect your personal information subject rights and make every effort to protect your management and control of your personal information. To this end, we provide you with a variety of ways to facilitate your privacy settings and personal information management more safely and conveniently, and ensure the security of your personal information. The following is a list of your legal rights and tips on how we will protect your rights.

Please note that for security reasons, we may need to verify your identity before processing your request; There may be differences in operation settings between different products/services, operating systems, and different versions of product software; In addition, in order to optimize your use experience, we may adjust the specific operation settings. If this product/service provides Flyme account service, you can easily manage your Flyme account personal information by logging in to your Flyme account.

Your rights regarding your personal information are as follows:

Access, correct and supplement your personal information

1. Access: You have the right to know and access how we handle your personal information. In order to improve the transparency of personal information processing, we have published this policy. In this product/service, you can view the Privacy Policy and related information in [My-Privacy and Agreement-Privacy Settings] by viewing the pop-up statement of the product/service. Rules; you can view the personal information we may collect and process through [My-Privacy and Agreement-Personal Information Collection List], [My-Privacy and Agreement-Third-Party Personal Information Sharing List].

2. Correction and supplement: If you find that the personal information we process about you is inaccurate or incomplete, you have the right to ask us to correct it in a timely manner, and where appropriate, ask us to complete the correction of your personal information. For some of your personal information, you can directly correct and supplement it on the corresponding access interface below. In order to ensure the quality of personal information and avoid adverse effects on your personal rights and interests due to inaccurate and incomplete personal information, we may need to verify your identity before you exercise the right to correct or supplement.

(2) Delete your personal information

1. Under any of the following circumstances, we will take the initiative to delete your personal information, or you can submit a deletion request to us:

(1) The processing purpose has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose;

(2) We stop providing products/services, or the retention period has expired, for example, you no longer use our products/services;

(3) You have withdrawn your consent;

(4) We process your personal information in violation of laws, administrative regulations or agreements;

(5) Other circumstances prescribed by laws and administrative regulations.

2. Please understand that when you request the deletion or anonymization of your information, if we may not be able to delete it from the system immediately due to applicable laws and security technology restrictions, we will securely store your personal information and limit it. Any further processing until deletion or anonymization can be achieved.

3. We have the right to refuse to process requests that are meaningless/entangled and repetitive, requests that harm the privacy rights of others, extremely unrealistic requests, requests for disproportionate technical work, and requests that are not required by local laws, information that has already been made public, and information provided under confidentiality conditions. If we believe that certain aspects of the request to delete or access data may prevent us from legally using the data for the aforementioned anti fraud and security purposes, we may also reject it.

(3) Copying and transferring your personal information

1. You have the right to copy your personal information. You can claim the right to copy through [IX. Contact Us], and we will continuously optimize the realization of the right to data portability according to technical capabilities.

2. On the premise of complying with the conditions stipulated by the relevant state departments, if you request to transfer your personal information to the data controller designated by you, we will realize the transfer.

(4) Withdrawal of consent

1. Each business function requires some basic personal information or permissions to be completed. You can delete information, manage device permission settings, change the relevant product/feature settings page, withdraw consent through the [My - Privacy and Agreement - privacy settings - withdraw consent] path Privacy Policy, etc. Change the scope of your authorization for us to continue to collect and use personal information to achieve the withdrawal of consent within the corresponding scope.

2. Please note that if you withdraw your consent to the service or withdraw your consent to the Privacy Policy, we may not be able to continue to provide you with the products/services based on the original consent and authorization, and may also cause you to lose some of your rights and interests. At the same time, we will no longer process the corresponding personal information (except for the personal information and permissions required for the realization of basic business functions), but your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization, nor will It will affect your continued use of basic business functions, and the relevant personal information will be anonymized or deleted after the expiration of the statutory storage period or the retention period specified in the Privacy Policy.

(5) Complaining or obtaining an explanation

You have the right to contact us and make a complaint and seek help through the methods disclosed in this policy. If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to the regulatory authorities such as network information, public security, industry and commerce, or file a lawsuit with a court of jurisdiction.

(6) Rights of close relatives of the deceased

If you unfortunately pass away, on the premise that you have not informed us in writing or other reasonable means of other arrangements before your death, your close relatives may contact us based on their own legitimate and legitimate interests to obtain relevant guidelines to exercise the legal provisions Access, copy, correct, delete and other rights.

(7) Cancellation of account

1. When you use the account service, you can apply for cancellation of your account through [Settings - Account Management - Account Cancellation]. In order to ensure that it is you or an authorized applicant who applies for cancellation of the account, we will collect and verify the identity information of you and the applicant, and do our best to protect your rights and interests.

2. We remind you that your cancellation of your account is irreversible It may cause you to lose all the rights and interests associated with your account, and you may not be able to use your account to enjoy associated products and services based on your account Except as otherwise provided by laws and regulations, after you cancel your account, we will not be able to respond to your claims under this section. After you cancel your account, we will delete or anonymization of your relevant information, if the deletion of personal information is technically difficult to achieve, we will stop the processing in addition to storage and take necessary security measures.

How do we protect children's personal information?

We attach great importance to the obligation and responsibility for the protection of Juvenile personal information, strive to create a healthy online environment for Juvenile, and give Juvenile special protection.

Most of the products/services we provide are mainly for adults, and do not target children (Juvenile under the age of 14), and we do not directly provide services to children. Please note that due to objective restrictions such as technical conditions, our products/services may not be able to actively identify the age of users.

If you are a child, you should obtain the consent of your parents or other guardians before using the relevant products/services, and be sure to read this policy and the "Children's personal information protection rules" carefully with your parents or other guardians for more information. Children are not allowed to use our products/services without the consent of their parents and other guardians.

Viii. review and update of this policy

1. Check this policy. You can check this policy on our website, products, services, applications, in this application you can view in the [my - privacy and agreement - privacy settings] module. The query path may be slightly different between different devices, operating systems, different versions of software.

2. Update this policy. We reserve the right to update or modify this policy from time to time. In order to provide you with better services, our products/services will be updated and changed from time to time, and we will update or modify this policy from time to time. When this policy is changed, we will notify you in reasonable ways such as push notifications, pop-up windows, etc. on our website, products, services, and applications.

3. Please note that we will only process your personal information in accordance with this updated policy after obtaining your consent. Without your affirmative consent, we will not reduce your rights under this policy. If you do not agree with the revised policy, you have the right and should immediately stop using our website, products, services, applications.

Nine, contact us

The interpretation and dispute resolution of this policy shall be governed by the laws of the mainland of the People's Republic of China. In case of any dispute over the signing or implementation of this policy, the two parties shall try their best to resolve it through friendly negotiation; if the negotiation fails, either party may file a lawsuit with the people's court with jurisdiction at the defendant's domicile.

If you have any questions or complaints or suggestions about this policy or personal information protection related matters, you can contact us in the following ways, and we will complete identity verification and response processing within 15 working days. This period may be extended when necessary, taking into account the complexity and number of individual requests and the feasibility of Technology Implementation.

Contact information of the person in charge of personal information protection:

Send your questions to: smarthome@lipro.com

Or send it to the following address: Room 601, 6th Floor, Building B, Building 24, Science and Technology Innovation Park, No. 1 Gangwan, Jintang Road, Tangjiawan Town, High-tech Zone, Zhuhai City

Meaning of Terms Used in this Policy

Personal information: refers to all kinds of information related to identified or identifiable natural persons recorded electronically or otherwise, excluding information processed after anonymization.

Sensitive data: refers to personal information that, once leaked or illegally used, can easily lead to the infringement of the personal dignity of natural persons or the endangerment of personal and property safety, including biometric identification, religious beliefs, specific identities, medical and health care, financial accounts, whereabouts and other information, and personal information of minors under the age of 14.

Affiliates: refers to a company directly or indirectly controlled by Zhuhai Ruran Intelligent Technology Co., Ltd., a company directly or indirectly controlling Zhuhai Ruran Intelligent Technology Co., Ltd., or a company that is directly or indirectly controlled or significantly influenced by the same entity together with Zhuhai Ruran Intelligent Technology Co., Ltd. In this definition, "control" means directly or indirectly having the power to elect at least half of the directors or representatives of such entities or at least 50% of the voting rights of such entities through holding an equity stake, contractual arrangements or any other means.

Version Release/Update Notification

In order to fully protect your rights, we have published/updated this Privacy Policy. The release/update of this version mainly includes the following content:

(1) Reorganized the text structure of the Privacy Policy;

(2) Adjusted the types of personal information we collect and use in different business scenarios and the system permissions for applying for authorization;

(3) Adjusting the storage time of personal information;

(4) Updated the specific path for the realization of the rights of personal information subjects;

Updated how we protect your personal information;

(6) Updated the meaning of terms used in our Privacy Policy.